NeuraOrder Terms of Service

Last updated: October 2, 2026 · Version 2026-10-02 · Operated by Xeroware Sole Proprietorship

1. Agreement

These Terms are a contract between the business that installs NeuraOrder ("you") and Xeroware Sole Proprietorship ("we", "us"). By installing or using NeuraOrder (the "App"), or by selecting Agree and continue in the App, you accept these Terms on behalf of your business and confirm you are authorized to do so. If you don't agree, don't use the App and uninstall it. The App is for business use only. Our Privacy Policy is part of these Terms.

2. What the App does

The App reads your store's product, inventory and order-quantity data through Shopify with read-only access. From that data and the settings you enter, it produces demand forecasts, stockout-risk estimates, suggested order quantities, estimates of what an order or a bulk buy is worth, and draft purchase orders (together, "Outputs").

The App never places orders with suppliers, never changes your Shopify store, and never sends anything on your behalf. Purchase orders are documents you review, edit and send yourself.

3. Outputs are estimates, not advice

Outputs are statistical estimates based on your past sales and on the information you provide (such as lead times, costs, prices, storage limits, shelf life and supplier pricing). They can be wrong, for example when demand changes, when your data or settings are incomplete or inaccurate, or because of events the App cannot see (promotions, supply disruptions, weather, recalls, competition or market changes). Savings, profit, sales and risk figures are projections, not promises. Results from tests on other data do not guarantee results for your store.

Outputs are not financial, investment, accounting, tax, legal or food-safety advice. Consult a qualified professional where you need such advice.

4. Your decisions and responsibilities

You alone decide whether, what, how much, when and from whom to buy, and you are solely responsible for those decisions and their consequences, including stockouts and lost sales, excess or unsold stock, spoilage or expiry, storage costs, cash flow, supplier commitments and price changes. You agree to:

• review Outputs, and apply your own judgment, before acting on them;
• keep the information you enter in the App accurate and up to date;
• comply with the laws, regulations and agreements that apply to your business, including rules for perishable, regulated or age-restricted goods.

5. Plans and fees

Paid plans are billed by Shopify on your Shopify invoice and are subject to Shopify's billing terms, including free trials, plan changes and cancellations. Plan limits (such as the number of products forecast) are shown in the App and on our App Store listing. We may change prices with at least 30 days' notice, taking effect from your next billing cycle. Except where required by law or by Shopify's policies, fees are non-refundable.

6. Your data

You keep all rights to your data. You permit us to process it only to provide, secure and support the App for you, as described in the Privacy Policy. We do not sell your data, use it to build forecasts for anyone else, or use it to train or improve artificial-intelligence or machine-learning models, ours or anyone else's. When you uninstall the App, your store's data is deleted as the Privacy Policy describes.

Data processing. Where data protection law applies, we process store data as your processor and only on your documented instructions, which are these Terms and your use of the App. We keep personnel bound by confidentiality, apply the security measures described in the Privacy Policy (including encryption in transit and at rest), use only the subprocessors listed there (and will update that list before adding one), help you respond to requests from individuals, notify you without undue delay after becoming aware of a personal data breach affecting your data, and delete your data when you uninstall, unless the law requires us to keep it.

7. Acceptable use

Don't misuse the App. In particular, don't try to access other merchants' data or our systems beyond what the App gives you, interfere with or overload the service, reverse engineer it (except where the law allows), resell or share access, or use it for anything unlawful.

8. Availability and changes

We work to keep the App available and accurate, but we don't promise it will be uninterrupted, timely or error-free. Forecasts may be delayed or temporarily unavailable. We may change, add or remove features, and will give reasonable notice of changes that materially reduce what the App does for you.

9. Other services

The App runs on Shopify and on our hosting provider, and computes forecasts on our own servers with open-source AI models (no store data is sent to an AI provider). Your use of Shopify is governed by Shopify's terms. We are not responsible for services we don't control.

10. Disclaimer of warranties

To the fullest extent permitted by law, the App and all Outputs are provided "as is" and "as available", without warranties of any kind, express or implied, including any warranties of merchantability, fitness for a particular purpose, accuracy, completeness, non-infringement, or that Outputs will achieve any result.

11. Limitation of liability

To the fullest extent permitted by law: (a) we will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, sales, goodwill or data, or any costs of inventory, stockouts, overstock, spoilage or substitute goods, arising out of or relating to the App, any Output or these Terms, even if we were advised of the possibility; and (b) our total liability for all claims arising out of or relating to the App, any Output or these Terms is limited to the greater of the fees you paid for the App in the 12 months before the event giving rise to the claim, or US $100.

These limits apply to every legal theory (contract, tort, negligence or otherwise) and are an essential basis of our agreement. Some places don't allow certain exclusions or limits, so some of them may not apply to you.

12. Indemnity

You will defend and indemnify us against claims by third parties, and resulting losses and costs (including reasonable legal fees), arising from your use of the App, your purchasing and inventory decisions, your data, or your breach of these Terms or of the law.

13. Ending these Terms

You can stop at any time by uninstalling the App. We may suspend or end your access if you breach these Terms, if the law or Shopify requires it, or if we discontinue the App (with notice when we reasonably can). Sections 3, 4, 6, 10, 11, 12, 15 and 16 survive.

14. Changes to these Terms

We may update these Terms. For material changes we will tell you in the App at least 15 days before they take effect (unless the law requires a change sooner) and may ask you to accept them again. Continuing to use the App after they take effect means you accept them.

15. Governing law and disputes

These Terms are governed by the laws of the State of Arizona and applicable U.S. federal law, without regard to conflict-of-law rules. Before starting any legal proceeding, contact us and give us 30 days to try to resolve the dispute informally. The state and federal courts located in Maricopa County, Arizona have exclusive jurisdiction, except that either party may seek urgent injunctive relief in any competent court.

16. General

These Terms and the Privacy Policy are the entire agreement between us about the App. If a provision is found unenforceable, the rest stays in effect. Not enforcing a provision is not a waiver. You may not transfer these Terms without our consent; we may transfer them as part of a merger, acquisition or sale of the App. Neither party is liable for delays caused by events beyond its reasonable control. We may send notices to the email address on your Shopify account or in the App. Nothing in these Terms creates a partnership, agency or employment relationship.

Contact

Xeroware Sole Proprietorship · [email protected] · Mesa, Arizona, United States